At LITCHI Fashion we value our clients and we aim to offer a unique shopping experience
As the return of an item can be both complex and costly, we encourage clients to connect with us directly when they have a question regarding the fit or style related to a relevant item. Our WhatsApp info-line 0829683656 is open and is a quick real time and effective service response to any question you might have while shopping online.
LITCHI Fashion has been styling and dressing woman for over 16 years,
Lucinda Campbell – owner | founder has a world of experience and knowledge, knows the products in the range and ready to assist you in making the correct choices regarding your purchases first time round.
In order to avoid possible returns | exchanges and items not being available in stock and relative sizes to accommodate the exchange we encourage clients to connect with us prior to placing their 1st order. Getting first hand assistance in making the correct purchase will eliminate the matter of exchange| return and offer you a streamlined experience in shopping at LITCHI Fashion.
No refunds on sale goods or items bought on a discount offer.
Goods submitted for return/exchange will only be accepted if:
- Returned within 10 days from date of purchase.
- Return items need to be in its original condition, tags and packaging in place.
- The invoice and credit card receipt where applicable to be presented.
- Defects on goods, unless clearly visible, will be subject to investigation prior to the provision of a remedy.
- No option of a refund/exchange if goods have been misused or damage amounts to ordinary wear and tear.
- Return | product has to be unwashed and not ironed as we cannot take responsibility for wash and care of items.
In order to offer you the best client service regarding your query.
Kindly send though a WhatsApp 082 968 3656 together with an image of item, size and colour related to the query as well as invoice details.
We will look into the matter and follow up with a call to assist you going forward.
Details on how to proceed will be shared with clients directly.
We aim to offer a streamline, hassle-free experience all round.
The procedure in short.
- Item to be returned to us on client’s own cost.
- Couriers cost on exchange | returned item is non-refundable.
- Cost of delivery of the exchanged item is also the cost of client
- Any payment transaction fees are non-refundable
- We will compensate return shipping on item returned due to a defect or order processing error on our side.
For any further questions kindly contact us directly on 082 968 3656